nefamine web store FAQ section

Yes. Besides US and Canada, we will also sell our items to any other countries. Most of the countries will be the same shipping fee. However, for some other countries, the shipping cost may be much higher, and need to be adjusted. Please contact us before purchase the item.

After payment is cleared, the item(s) will be shipped to you directly from our Hong Kong office within 1-2 working days. Also, tracking number will be provided for those sending via Courier or Registered Airmail. From our experience, the followings are the estimated delivery times for most of the countries: Courier: US and Canada: 2-5 working days Central London: 2-4 working days Rest of the UK: 3-5 working days Asia and Australia: 2-5 working days Europe and other countries: 3-7 working days Registered Airmail: 5-10 working days* Regular Airmail: 5-10 working days* We offer Courier Upgrade for those sending via Registered Airmail/Airmail. Please contact us for detail. *Note: For some countries, it may take a longer time to deliver. Occasionally, airmail may take 2-4 weeks, so please be patient.

All the items will be shipped from our Hong Kong office. When the item enters to your country, it may be subjected to customs import tax/VAT. We have no control whether the customs would ask for the import duty and tax, however, we will do our best to minimize your exposure to it, such as marked it as "gift" and marked the low value. From our past experience, nearly all of our customers pay no tax/VAT. Though we still ask our customer to note this factor while making a purchase. In case, your item is chosen for random check, please do contact us and we will assist on the customs clearance.